How can you make sure your technology partner is looking out for your best interests, and not just their own? Here are three key components of a favorable technology contract.
If you run a midsize or enterprise-level surveying or engineering firm, there’s something you should know about technology. The most efficient, high-performance organizations are purchasing their technology on contract.
Not a contract to buy a few kits for the crews and work they have today, but a pledge to outfit their entire organization with all the hardware, software and training they will need to take their business to the next level and keep climbing. A commitment to their clients, staff and stakeholders that they’re fully invested in market innovation through a strategic approach that maximizes their return.
But contracts can be tricky. How can you make sure your technology partner is looking out for your best interests, and not just their own?
A favorable technology contract comprises three key components:
1. An Inclusive Solution
Your crews might need new total stations, GNSS receivers or laser scanners, but your technology contract should include much more. Look for guidance in optimizing workflows, training to achieve maximum productivity with the new equipment and software, expert-level support to quickly resolve any challenges, and a commitment to quality service. Make sure your account manager asks the right questions, listens to the answers and understands your needs before recommending a solution package.
2. A Managed Cost
The primary benefit of a technology contract should be in avoiding unexpected expenses. Check the fine print to make sure you know what’s covered. A fixed cost over time that includes training, support, service and scheduled technology upgrades can help you achieve a fast return on your investment and stay on the leading edge of productivity and efficiency.
3. A Trustworthy Partner
You’re not just buying technology; you’re investing in your business. Your technology provider and account manager should be a trusted extension of your operations. Can you lean on them for guidance and support on complex projects? Are they responsive to your feature requests and product improvement suggestions? A technology contract with an innovation leader and trusted ally can give you a valuable strategic advantage.
If you’re not already purchasing your equipment through a technology contract, you’re missing significant financial advantages. If your technology contract is deficient, it’s time to reevaluate your partnership.
In today’s highly competitive environment, it has to be right. Don’t settle for anything less.
To talk to one of our experts and learn how Leica Geosystems UPTIME technology contract program can benefit your business, please contact us.
